German Customer Service

I am looking into taking German classes (I missed the start of the semester for the local Volkhochschule/community college), and I had this great exchange with a language school via email:

Aileen: “I am a newcomer to Germany and interested in taking an A1 course. Is it possible to sit in on a session of the ongoing A1 course prior to registering for the course starting 07 April?”

Local language school: “Hello Aileen,

it is impossible.

If you are in Germany you have to register online or in the office of the school and pay in advance to reserve a place in the course.

For the A1 course you have pay in advance 250 €, the rest of course price, i.e. 240€, you schould pay till 01.04.2015


That’s not a typo on my part, they did finish the email with “Regards” and then no name and a generic corporate signature.

Also, as a sidenote, I don’t expect people here to speak English, but if you’re advertising German as a Second Language courses, couldn’t your website be in at least fairly basic German, with some sort of blurb in at least one of the other EU languages? How are you planning to reach your intended audience of non-German speakers if all your promotional and informational material is in German? Thankfully, my in-house German translator and I have narrowed it down to a couple of promising programs, only one of which has any material in English.


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